Privacy policy

Privacy Policy – Grova

Effective Date: [Enter Date]

Welcome to Grova. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or mobile application.


1. Information We Collect

a) Personal Information

  • Name

  • Mobile number

  • Email address

  • Delivery address

b) Payment Information

  • Payment details (processed securely via third-party gateways)

  • We do not store card or sensitive payment data

c) Usage Data

  • App usage behavior

  • Device information (IP address, browser type, device type)

  • Location data (for delivery services)


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our services and user experience

  • Send order updates, offers, and notifications

  • Prevent fraud and ensure platform security


3. Sharing of Information

We may share your data with:

  • Delivery partners (to fulfill orders)

  • Payment gateways (for secure transactions)

  • Service providers (hosting, analytics, SMS/email services)

We do not sell your personal information to third parties.


4. Data Security

  • We implement industry-standard security measures

  • Your data is protected against unauthorized access

  • However, no system is 100% secure, so we cannot guarantee absolute security


5. Cookies & Tracking Technologies

  • We use cookies to enhance user experience

  • Cookies help remember preferences and improve performance

  • You can disable cookies in your browser settings


6. User Rights

You have the right to:

  • Access your personal data

  • Update or correct your information

  • Request deletion of your account/data


7. Data Retention

  • We retain your data only as long as necessary

  • Data may be kept for legal or business purposes


8. Third-Party Links

  • Our platform may contain links to third-party websites

  • We are not responsible for their privacy practices


9. Children’s Privacy

  • Grova is not intended for users under the age of 18

  • We do not knowingly collect data from children


10. Changes to Privacy Policy

  • We may update this policy from time to time

  • Changes will be posted on this page with updated date


11. Contact Us

For any privacy-related concerns:


By using Grova, you agree to the terms outlined in this Privacy Policy.