Effective Date: [Enter Date]
Welcome to Grova. These Terms and Conditions govern your use of our website and mobile application. By accessing or using Grova, you agree to comply with and be bound by these terms.
“Platform” refers to the Grova website and mobile application.
“User” / “Customer” refers to anyone who accesses or uses Grova.
“We”, “Us”, “Our” refers to Grova.
Users must provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
Grova reserves the right to suspend or terminate accounts found violating policies.
All products listed are subject to availability.
Prices may change without prior notice.
We strive for accuracy, but errors in pricing or product details may occur and can be corrected.
Orders are confirmed only after successful payment (except Cash on Delivery).
We support multiple payment methods including UPI, cards, wallets, and COD.
Grova reserves the right to cancel any order due to stock issues, payment failure, or suspicious activity.
Delivery timelines are estimates and may vary due to location or unforeseen circumstances.
Users must provide accurate delivery address details.
Grova is not responsible for delays caused by incorrect address or unavailability of the customer.
Orders can be canceled before dispatch.
Refunds will be processed for canceled or failed orders within [X] business days.
Perishable items (fruits, vegetables) may not be eligible for return unless damaged or defective.
Users can request returns for damaged, expired, or incorrect items.
Proof (image/video) may be required.
Replacement or refund will be processed after verification.
Users agree not to misuse the platform for fraudulent or illegal activities.
Any abusive behavior towards delivery partners or staff may result in account suspension.
All content on Grova (logo, images, text) is owned by us and protected by applicable laws.
Unauthorized use is strictly prohibited.
Grova is not liable for indirect or incidental damages arising from use of the platform.
We do not guarantee uninterrupted or error-free service.
User data is handled as per our Privacy Policy.
By using Grova, you consent to data collection and usage.
Grova reserves the right to update these Terms at any time.
Continued use of the platform means acceptance of updated terms.
These Terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of [Your City, e.g., Delhi].
For any questions or concerns:
Email: [your-email@example.com]
Phone: [Your Contact Number]
By using Grova, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
